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PRIVACY NOTICE
 

Arrendamiento Especializado Turístico S.A. de C.V., best known as FlowSuites, with registered address in Avenida Nuevo León #108,  Hipódromo, Delegación Cuauhtémoc, CP.06100, México City, and website www.flowsuites.com, is responsible for the processing of your personal data. Please see below for information on this subject:

 

For what purposes will we use your personal information?

 

The personal data we collect from you and other customers will be used for the provision of our hospitality services.

 

Additionally, we will use your personal information for the following secondary purposes that are not necessary for the service requested, but that allow us and facilitate to provide a better service:

 

  • Marketing campaigns and personalized advertising.
  • Commercial research.

 

Regarding these secondary purposes, we inform you that your personal data is shared with companies outside our organization. If you do not indicate your refusal for these transfers, we will understand that you have given us your consent.

 

If you do not wish your personal information to be processed for these secondary purposes, you may send an e-mail to reservaciones@flowsuites.com or call 55 52 11 00 01. The mechanism for limiting the use and disclosure of your personal information is available on our website.

 

A refusal to limit the use or disclosure of your personal information will not be a reason for us to refuse to provide you with our services.

 

What personal data will we use for the provision of our services?

 

Below is a list of the personal information we use to carry out the purposes described in this privacy notice.

 

Personal identification data.

Personal and/or business phone number.

Email address

Bank details.

Federal Taxpayer Registration Code

Billing address

Personal signature

Information regarding specific requirements of our customers, such as their preferred room or special service requests.

Information related to additional services available at the hotel.

Information regarding travel companions.

 

How can you access, correct or delete your personal data, object to its use, revoke your consent or limit the use and disclosure of your personal data?

 

You have the right to know what personal information we keep about you, what we use it for and the conditions under which we use it (Access). It is also your right to request that we correct your personal information if it is out of date, inaccurate or incomplete (Rectification); that we delete it from our records or databases when you believe that it is not being used properly (Cancellation); to object to the use of your personal information for specific purposes (Objection), to revoke your consent, or to limit the use and disclosure of your personal information for specific purposes.

 

To exercise any of these rights, you must send your request to reservaciones@flowsuites.com, or submit it to our Personal Data Department.

 

The contact details of the person in charge of the Personal Data Department, which is responsible for processing applications for rights, are as follows:

 

Person in charge:

 María Antonia Vera Castro

Domicile:

Avenida Nuevo León #108, Colonia Hipódromo, Delegación Cuauhtémoc, CP.  06100, Ciudad de México, México.

Email address:

reservaciones@flowsuites.com

Telephone number:

(55) 5211 0001

 

To find out about the procedure and requirements for exercising your rights, you can consult the relevant document on our website.

 

Changes to our privacy notice

 

This privacy notice may be modified, changed or updated due to new legal requirements, our own needs, privacy practices or changes in our business model.

 

We are committed to keeping you informed of changes to this privacy notice through our website. In the same way, the owners of the personal information will be notified of the modification of the privacy notice to the e-mail they provided.

 

I consent to the processing of my personal data in accordance with the terms and conditions informed in this privacy notice.

 

PRIVACY POLICY

 

At FlowSuites we believe that establishing trust and privacy is essential to ensure the well-being of our customers. We are interested in keeping users of our services informed about how we use their personal data, which is why we make this Privacy Policy available to you to inform you about who we are and the legal treatment we apply to the data you provide to us.

 

Introduction

 

The protection of personal data is a priority matter for FlowSuites, which is why transparency in the treatment of information and the privacy of our customers has become a fundamental concern for us. Below is clear information on how we collect, use, disclose, transfer and store the information.

                           

About us

 

This Privacy Policy is prepared by Arrendamiento Especializado Turístico S.A. de C.V. and covers information relating to the processing of personal data in the course of our activities.

 

Companies outside our organization may also process your personal information for advertising purposes. In these cases, the use of personal data is governed by privacy statements different from those of FlowSuites. However, we provide them the conditions for the processing of personal information of our customers, to ensure the protection of their rights and to comply with legal provisions on the processing of personal data.

 

What information do we collect and what is the purpose of the processing?

 

1. We collect information directly and strictly linked to our clients, either in person or through electronic means.

 

Information collected during the booking process and during your accommodation may include the following:

 

  • Name, age, nationality, personal and/or business telephone number, e-mail address, home and/or work address, federal taxpayer registry and billing address. 
  • Information about specific requirements of our customers, such as their preferred room or special service requests.
  • Information on travel companions such as name, nationality, age, passport number, etc.
  • We do not knowingly collect personal information about people under the age of 18.

 

Personal information is not necessary for the use of our facilities, or to access some services such as our website. However, in some cases, we will not be able to provide you with our services if we do not have your data.

 

If you provide us with personal information about other people when making a reservation or during your stay (for example, family members or friends), we ask that you ensure that they agree to their personal information being transmitted to us, and that you encourage them to read this privacy statement if they would like more details about how we use their information.

 

2. We also collect personal information from our customers through other persons or entities on their behalf or representation, including intermediaries, such as travel agents and/or travel suppliers related to their stay at our facilities or independent websites of FlowSuites, among others.

 

This personal data that is obtained indirectly from our customers is collected with the intention of improving the services we provide to them. For example, contacting them so that they receive more efficient and personalized attention. 

 

We also collect personal data automatically when our customers or interested parties use our website. Personal data collected when using our website may include the following:

 

First name, last name, e-mail address, telephone number, city, country, bank details, internet protocol address (IP address), and information on your online behavior, among others.

 

At FlowSuites we endorse our commitment to the privacy of our users by ensuring compliance with the privacy policies and notices of persons or entities outside our organization who provide us with personal data.

 

 3. The purpose of the information collected about our clients is mainly used to perform the necessary activities to complete your reservation for your stay at FlowSuites, as well as to provide you with the special services required. In the background, we use personal information to send marketing communications, personalized advertising, correspondence, satisfaction surveys or messages with personal relevance to our customers. We also use our customers' information to perform a wellness analysis that evaluates our goods and services to enhance the stay of our future guests.

 

The information obtained in an automated manner is used for operational purposes or to improve the experience of using our electronic platforms. Likewise, this information may be used to show you advertising and/or information that based on trends or statistics may be relevant to our customers.

 

Whenever personal data is collected from our customers, we will inform them if it is mandatory to provide it. However, if they do not, they may prevent FlowSuites from providing certain services to them.

 

With whom do we share your information?

 

Service Providers: In an effort to make our customers experience the full range of our services, we share your information with providers who may contact you to offer goods and services related to our business or conduct activities such as marketing campaigns or customized advertising offers. Please note that the information we share with our suppliers will only be used for the purposes outlined in this Privacy Policy.

 

Processing of personal data under Mexican law

 

At FlowSuites we are committed not only to guarantee the privacy and rights of our customers, but also to properly comply with the legislation on the subject. That is why the processing of personal data within our organization will comply with the guidelines outlined in this Privacy Policy and with the relevant national laws.

 

If the personal data is included in publicly accessible sources; if it is submitted to a process of dissociation; if it has the purpose of fulfilling obligations derived from a contract with us; if there is an emergency situation that may potentially damage our clients; or if it is required by a competent authority; the treatment of the data will be based on the Federal Law of Protection of Personal Data in Possession of Individuals and its respective Regulation. 

 

How do we protect your information?

 

At FlowSuites we are committed to the security of personal data, which is why we implement technical, organizational and administrative security measures that protect our customers' information from damage, loss, alteration, destruction or unauthorized use, access or processing. Notwithstanding the above, it should be noted that security breaches are not entirely avoidable, so we have generated action protocols to ensure that the owners of the data are not affected in any way.

Customer Service and Contact Offices (ARCO Rights)

 

It is important for us that our clients have the necessary tools to exercise their rights under the law. To this end, we provide them with the mechanisms to exercise their rights of access, rectification, cancellation and opposition.

 

To exercise any of these rights, you must send your request to reservaciones@flowsuites.com, or submit it to our Personal Data Department.

 

The contact details of the person in charge of the Personal Data Department, who is responsible for processing applications for rights, are as follows:

 

Person in charge:

 María Antonia Vera Castro

Domicile:

Avenida Nuevo León #108, Colonia Hipódromo, Delegación Cuauhtémoc, CP.  06100, Ciudad de México, México.

Email address:

reservaciones@flowsuites.com

Telephone number:

(55) 5211 0001

 

 

 

Storage of personal data.

 

The personal information collected within the organization is stored for the time required to fulfil the purposes of data processing. On occasion, we also store personal information to comply with legal or accounting requirements.

 

Changes to the Privacy Policy

 

This Privacy Policy may be subject to modification due to legal, commercial or other requirements. Any modification related to the way FlowSuites processes the personal data of its customers will be communicated to their owners in accordance with the relevant legal provisions, and a new privacy notice will be made available.